Excellence offers a paid room selection tool that allows you to choose a specific room in advance — and here’s the most important thing to know upfront: you are only charged the room selection fee if the room is actually provided to you.If for any reason the resort is unable to fulfill your selection, the fee is not collected. That’s the good news.

That said, I want to be transparent: Excellence does not guarantee your selected room. In situations where the room is unavailable due to circumstances outside their control, the resort reserves the right to cancel the assignment without offering an alternative room. Once a selection is made, it’s final — it cannot be modified, and room number changes cannot be requested at check-in either.

The fee itself is paid directly to the resort at check-in via credit card.

It can be worth it if you have your heart set on a specific view or location within the resort — just go in knowing it’s a request with a small likelihood of fulfillment, not a guarantee.